Being able to get in touch with your shared website hosting company when you have any kind of questions or experience any issues is very important and how quickly they'll respond and react is usually essential, particularly if your site is business-oriented, as longer downtime could mean losing potential clients. The support options are usually a way to recognize genuine providers from resellers. The latter usually respond only to email messages or support tickets and you may have to wait for a day or more so as to get a reply. When the trouble involves a couple of responses, you could end up losing days to have a simple problem resolved. When you use the services of an authentic and reputable hosting provider, you will be in a position to connect with the support at any moment and receive a prompt reply whatever the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 billing, customer and technical support for all our Linux shared website hosting packages. Even if you aren't our client yet and you have questions, we can help you without delay and provide you with the needed information, in order to give you a choice to make the best decision when you purchase your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we offer various ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we now have a couple of phone numbers worldwide, thus you are able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget about waiting for days to receive support for any kind of task or issue, irrespective of its complexity.