In the event that you have ever had a shared website hosting account before or you have dealt with any kind of online service, you are probably aware from your own experience that for many things it is better to talk to a live person on the telephone instead of exchange support tickets or e-mail messages. If you want to find out more about a specific service before you buy it or if something small-scale needs to be made, for instance, it will be easier and a lot faster to get it done live. When you are able to talk with representatives over the phone, it's also very likely that you're dealing with an actual web hosting provider, not a reseller. The type of support that you will get by phone may differ between different providers - from general matters to experienced tech support. Typically most of the providers offer pre-sales assistance and first level phone support, while more complicated tech issues are managed through electronic mail and tickets.
Phone Support in Shared Website Hosting
All of our shared website hosting packages include telephone support 14 hours a day even on official holidays, so that if you don't have an account yet, you are able to phone us and find out more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you can contact the number that is closer to you. If you're an existing customer, we can assist you promptly with any general and billing matters and with a number of technical issues to save you time and efforts - we acknowledge the fact that in some cases it's more convenient to consult with a live person so as to get things done right away. Of course, some problems simply cannot be taken care of on the phone, so in such a case you can take advantage of our ticketing system.