In case you have bought a web hosting package and you’ve got some enquiries in regards to a specific feature/function, or if you’ve faced a certain complication and you require help, you should be able to contact the respective client care staff. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, due to the fact that the very best way to handle an issue most often is to submit a ticket. This kind of communication makes the responses exchanged by both sides easy to follow and permits the client support staff representatives to escalate the issue if, for example, a server administrator needs to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to have at least two different accounts to get in touch with the help desk support team and to actually manage the hosting space. Incessantly logging in and out of different accounts could be a bore, not to mention the fact that it requires quite a long time for the vast majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you are browsing your website files or customizing various account settings. The ticketing system is being monitored 24/7/365 by our customer support staff members and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to certain companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regards to any technical or billing issue. On top of that, you can read a number of articles, which will help you fix the most commonly faced problems on your own.