In case you have bought a web hosting package and you’ve got some enquiries in regards to a specific feature/function, or if you’ve faced a certain complication and you require help, you should be able to contact the respective client care staff. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, due to the fact that the very best way to handle an issue most often is to submit a ticket. This kind of communication makes the responses exchanged by both sides easy to follow and permits the client support staff representatives to escalate the issue if, for example, a server administrator needs to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to have at least two different accounts to get in touch with the help desk support team and to actually manage the hosting space. Incessantly logging in and out of different accounts could be a bore, not to mention the fact that it requires quite a long time for the vast majority of web hosting companies to process the ticket requests themselves.